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Returns & Warranties


Non-Warranty Returns

You have the right to return any goods purchased from this website within 7 days starting from the date of delivery. The goods being returned must be in 'as new' condition. Clifford Essex Music Company Limited reserves the right to make a charge for delivery costs incurred, and also the right to charge a minimum fee of 15% in cases where the goods are not returned to us in 'as new' condition.


'As new' means there are no traces that the packaging has been opened and all supplied contents are present and in perfect condition.


Please note that we do not accept returns of CD's, DVD's, Software or printed music, unless found to be faulty in which case a replacement product of the same title will be supplied.



All brand new items carry a minimum of a full 12 month manufacturers return to base warranty. The warranty on second hand goods varies dependent on the product. The warranty period is stated on the product web page.


If at any time within this warranty period, the equipment fails, in the first instance call us on 01485 529323 or email us on where one of our advisers will try and help you rectify the fault over the telephone.


If your item fails or is faulty within 30 days of receipt, and is not due to mis-use or other reason excluded from the normal warranty, we will exchange it for a new item.


After the 30 day period, we will arrange a suitable repair of the item.


Warranty Returns

All warranty returns must be authorised in advance by calling 01485 529323. If we decide that your item needs to be returned to us, we will issue you with a returns authorisation number. This number must be displayed clearly on the outside of any returns sent to us.



Payment Methods

We accept payment on our website through the Paypal Checkout system. You can choose to make payment by Paypal and by most major credit and debit cards.



All products in stock will be sent within five working days of  receiving them. Currently, we offer online ordering and shipping to the UK Europe and outside Europe. Shipping rates do vary between areas.


The shipping method we use is determined by the size & nature of the goods being purchased. Sometimes you will have the choice of different shipping methods. These will be offered to you at the checkout stage of ordering.


For some items, someone will need to be present at the delivery address to sign for the goods. For instruments and some larger items, we may contact you prior to delivery to arrange a convenient day. We are not able to be specific about the delivery time. Deliveries are made between 8.30am and 6pm Monday to Friday.


No-one at home?

Our courier will try and deliver your parcel(s) twice. After the second failed attempt, your goods will be returned to our warehouse. If you would like us to try and deliver them again, we will charge the delivery charges associated with your order again.


Out of stock items and back orders

When an item is not available for shipping within 2 days, we will contact you immediately to let you know, and ensure that it is shipped the next working day after it has arrived at our premises.


All Our Prices include taxes


Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using encryption. They are not held on our web site, nor included in any email.




WEEE Regulations

The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites. We are doing our best to satisfy these regulations.


Special Order Items & Deposits

If you wish to order a non-stock item, you will be required to pay a minimum 10% non-returnable deposit. The remaining balance is payable upon despatch of the item to you. Should you wish to cancel the order of a special order item for any reason before it arrives to you, your deposit will not be returned.


Terms & Conditions Of Sale

Click here to see our terms & conditions of sale page.


Clifford Essex Music Co. Ltd. | Unit 3. Waterford Industrial Estate, Mill Lane, Great Massingham, King's Lynn, Norfolk, PE32 2HT | Company no. 6334144
Tel: 01485 529323 | Email: or